Refund policy

RETURNS, REPLACEMENTS and EXCHANGES

CLEAN BEAUTY COLLECTIVE honors a 30-day money-back satisfaction guarantee. If for any reason you are not completely satisfied with your CLEAN BEAUTY COLLECTIVE order, simply return the unused portion and your cleanbeauty.com receipt within 30 days of purchase and we will reimburse your account for the full amount. We’re sorry; Shipping & Handling fees are not refundable. Returns will ONLY be granted on items purchased from cleanbeauty.com. 

EXCHANGES can only be provided for an even exchange of product, and through our automated RETURNS process. For EXCHANGES please follow the RETURNS process below.

In order to initiate a RETURN or EXCHANGE, you will need your Order #. It can be found on your confirmation email sent to you at time of purchase. You may also find it by signing up for a Cleanbeauty.com Account by clicking on "Account" at the top right corner of the homepage. From there you will be guided through the process and all orders will be saved for future reference.

Then, simply copy and paste this url in your web browser https://www.cleanbeauty.com/apps/returns. You will be asked to input your order details. From there you will be able to initiate your return. All refunds are processed once your return is scanned in by the carrier. Refunds may take up to 10 business days to see on your credit card statement depending on your financial institution. You will receive a confirmation email when your return and refund is processed. If you do not do so, please check your spam folders. A missing email DOES NOT mean that your refund was not processed, so we kindly ask that you wait a few days before reaching out to Customer Service to ensure that your refund is truly missing.